TERMS & CONDITIONS

Terms and Conditions for Elegant Stitches Dry Cleaning Services

These Terms and Conditions govern the provision of dry cleaning and related services by Elegant Stitches/Elegant Tailoring & Alteration to our customers You By using our Services, you agree to be bound by these Terms.

1. Acceptance of Garments

  • You are responsible for ensuring that all items delivered to us for cleaning are suitable for dry cleaning or the service requested.
  • We reserve the right to refuse to clean any item that we deem unsuitable for our cleaning processes, including items with:
  • Missing or illegible care labels
  • Excessive soiling or damage
  • Non-colorfast dyes
  • Delicate materials or embellishments that may be damaged during cleaning
  • We will make reasonable efforts to identify any such items before processing. However, if unsuitable items are processed, we are not liable for any resulting damage.

2. Garment Care and Cleaning

  • We will handle your garments with reasonable care and skill, adhering to the care label instructions provided by the manufacturer.
  • In the absence of care label instructions, we will use our professional judgment to determine the appropriate cleaning method. But we can not give guarantee in case of damage due to the cleaning solutions because the instruction label was missing. 
  • We strive to provide high-quality cleaning services and will make every reasonable effort to remove stains. However, we do not guarantee the removal of all stains, particularly those that are old, set-in, or of an unknown origin.
  • We are not responsible for damage caused by inherent weaknesses or defects in materials that are not readily apparent prior to cleaning, including, but not limited to:
  • Fading or color loss
  • Shrinkage or stretching
  • Damage to buttons, zippers, or other embellishments
  • Damage to delicate fabrics or trims

3. Loss or Damage

  • In the event of loss or damage to your garments due to our negligence, our liability shall be limited to state a specific amount or formula, e.g., 5 times the cleaning charge for the item or the depreciated value of the item, as determined by industry-standard guidelines.
  • You must notify us of any lost or damaged items within a time frame,  of 12 hours  of collecting your garments. Failure to do so may preclude you from making a claim.
  • We are not responsible for loss or damage resulting from:
  • Fire, flood, or other events beyond our control
  • Theft, unless due to our negligence
  • Items left in garments (e.g., pens, money, jewelry or other…)
  • Any compensation for lost or damaged items will be subject to proof of purchase and/or the garment’s age and condition. We reserve the right to have damaged items inspected by a third-party expert.

4. Collection of Garments

  • Garments must be collected within 30 days of the specified completion date.
  • We reserve the right to dispose of any garments not collected within this time frame, and we shall not be liable for any loss you may incur as a result.
  • You must present the original receipt or other proof of ownership when collecting your garments.

5. Pricing and Payment

  • Our prices for Services are displayed in our shop and/or on our price list, and are subject to change without notice. 
  • You are responsible for paying all charges for the Services rendered.
  • Payment is due upon collection of your garments. We accept payment methods, e.g., cash, credit cards (Visa, Mastercard), and debit cards

6. Alterations and Repairs

  • Elegant Stitches may offer alterations and repairs as part of its services.
  • Prices for alterations and repairs will be provided upon request and may vary depending on the complexity of the work required.
  • We are not responsible for any damage to garments during the alteration or repair process that is due to pre-existing conditions or weaknesses in the fabric.

7. Customer Satisfaction and Complaints

  • We value your satisfaction and strive to provide excellent service. If you are not satisfied with the quality of our cleaning, please contact us within a time frame, e.g., “24 hours of collecting your garments.
  • We will investigate your concerns and, if appropriate, re-clean the item at no additional cost. If a satisfactory resolution cannot be reached, our liability will be limited as stated in Section 3 (Loss or Damage).
  • Any complaints must be accompanied by the original receipt.

8. Limitation of Liability

  • To the fullest extent permitted by law, our total liability to you for any loss or damage arising from or in connection with our Services, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount specified in Section 3 (Loss or Damage).
  • We shall not be liable for any indirect, incidental, special, or consequential damages, including, but not limited to, loss of profits, loss of use, or loss of business.

9. Indemnification

  • You agree to indemnify and hold Elegant Stitches harmless from any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of our Services or any breach by you of these Terms.

10. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of [state the relevant jurisdiction, e.g., “England and Wales”].
  • Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [state the relevant jurisdiction, e.g., “England and Wales”].

11. Changes to These Terms

  • We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on our website or in our shop.
  • Your continued use of our Services after the posting of any revised Terms constitutes your acceptance of the changes.

12. Entire Agreement

  • These Terms constitute the entire agreement between you and Elegant Stitches with respect to the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

13. Contact Information

  • untickedIf you have any questions or concerns about these Terms or our Services, please contact us at:
    Elegant Stitches

    53a Woolpack Alley
    Wolverhampton
    WV1 3 NA
Email Us

elegant_stitches@yahoo.co.uk

Call Us

07811265794

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.